CANCELLATION POLICY
Cancellation, Refund, and Payment Policy
This Cancellation, Refund, and Payment Policy (the “Policy”) governs all purchases of services, subscriptions, consultations, assessments, Statements of Work (“SOWs”), Master Services Agreements (“MSAs”), and other offerings provided by Blue People, LLC and/or AgentsToGo (collectively, the “Company”).
Last Updated on July 7, 2026
This Cancellation, Refund, and Payment Policy (the “Policy”) governs all purchases of services, subscriptions, consultations, assessments, Statements of Work (“SOWs”), Master Services Agreements (“MSAs”), and other offerings provided by Blue People, LLC and/or AgentsToGo (collectively, the “Company”).
This Cancellation, Refund, and Payment Policy (the “Policy”) governs all purchases of services, subscriptions, consultations, assessments, Statements of Work (“SOWs”), Master Services Agreements (“MSAs”), and other offerings provided by Blue People, LLC and/or AgentsToGo (collectively, the “Company”).
This Cancellation, Refund, and Payment Policy (the “Policy”) governs all purchases of services, subscriptions, consultations, assessments, Statements of Work (“SOWs”), Master Services Agreements (“MSAs”), and other offerings provided by Blue People, LLC and/or AgentsToGo (collectively, the “Company”).
By purchasing or using the Company’s services, the customer (“Client”) acknowledges that it has read, understood, and agrees to be bound by this Policy.
By purchasing or using the Company’s services, the customer (“Client”) acknowledges that it has read, understood, and agrees to be bound by this Policy.
By purchasing or using the Company’s services, the customer (“Client”) acknowledges that it has read, understood, and agrees to be bound by this Policy.
1. Consultation and Session Cancellations
For standalone consultation sessions, discovery calls, onboarding appointments, strategy sessions, and similar scheduled meetings:
For standalone consultation sessions, discovery calls, onboarding appointments, strategy sessions, and similar scheduled meetings:
For standalone consultation sessions, discovery calls, onboarding appointments, strategy sessions, and similar scheduled meetings:
Cancellations More Than Twenty-Four (24) Hours Before the Scheduled Session
The Client may cancel the session by providing at least twenty-four (24) hours’ prior written notice. At the Company’s sole discretion, the Client may either:
The Client may cancel the session by providing at least twenty-four (24) hours’ prior written notice. At the Company’s sole discretion, the Client may either:
The Client may cancel the session by providing at least twenty-four (24) hours’ prior written notice. At the Company’s sole discretion, the Client may either:
● receive a refund of the applicable session fee; or
● receive a refund of the applicable session fee; or
● receive a refund of the applicable session fee; or
● reschedule the session to a mutually agreed future date at no additional charge.
● reschedule the session to a mutually agreed future date at no additional charge.
● reschedule the session to a mutually agreed future date at no additional charge.
b. Cancellations Within Twenty-Four (24) Hours
b. Cancellations Within Twenty-Four (24) Hours
b. Cancellations Within Twenty-Four (24) Hours
Any cancellation requested less than twenty-four (24) hours before the scheduled session is non-refundable. As a courtesy, the Company may, in its sole discretion, permit a one-time rescheduling of the session.
Any cancellation requested less than twenty-four (24) hours before the scheduled session is non-refundable. As a courtesy, the Company may, in its sole discretion, permit a one-time rescheduling of the session.
Any cancellation requested less than twenty-four (24) hours before the scheduled session is non-refundable. As a courtesy, the Company may, in its sole discretion, permit a one-time rescheduling of the session.
c. No-Shows
c. No-Shows
c. No-Shows
If the Client fails to attend a scheduled session without prior notice, the session shall be deemed fully delivered, the applicable fee shall be immediately earned by the Company, and the Client shall forfeit any right to a refund, credit, or rescheduling.
If the Client fails to attend a scheduled session without prior notice, the session shall be deemed fully delivered, the applicable fee shall be immediately earned by the Company, and the Client shall forfeit any right to a refund, credit, or rescheduling.
If the Client fails to attend a scheduled session without prior notice, the session shall be deemed fully delivered, the applicable fee shall be immediately earned by the Company, and the Client shall forfeit any right to a refund, credit, or rescheduling.
Repeated late cancellations or no-shows may result in the Company’s refusal to schedule future sessions.
Repeated late cancellations or no-shows may result in the Company’s refusal to schedule future sessions.
Repeated late cancellations or no-shows may result in the Company’s refusal to schedule future sessions.
2. Project Payments and Limited Satisfaction Guarantee
Initial Deposit
Unless otherwise agreed in writing, a non-refundable deposit equal to fifty percent (50%) of the total project fees is required before any project work begins. The deposit compensates the Company for reserving personnel, allocating resources, project planning, research, discovery, configuration, and other preliminary work.
Unless otherwise agreed in writing, a non-refundable deposit equal to fifty percent (50%) of the total project fees is required before any project work begins. The deposit compensates the Company for reserving personnel, allocating resources, project planning, research, discovery, configuration, and other preliminary work.
Unless otherwise agreed in writing, a non-refundable deposit equal to fifty percent (50%) of the total project fees is required before any project work begins. The deposit compensates the Company for reserving personnel, allocating resources, project planning, research, discovery, configuration, and other preliminary work.
b. Limited Satisfaction Guarantee
b. Limited Satisfaction Guarantee
b. Limited Satisfaction Guarantee
As a limited commercial accommodation, the Company may offer a satisfaction guarantee solely with respect to custom AI implementation projects.
As a limited commercial accommodation, the Company may offer a satisfaction guarantee solely with respect to custom AI implementation projects.
As a limited commercial accommodation, the Company may offer a satisfaction guarantee solely with respect to custom AI implementation projects.
Prior to final production deployment, if the Client reasonably believes that the implemented solution materially fails to satisfy the mutually agreed scope of work despite the Company’s reasonable opportunity to cure, the Client may submit a written request for review.
Prior to final production deployment, if the Client reasonably believes that the implemented solution materially fails to satisfy the mutually agreed scope of work despite the Company’s reasonable opportunity to cure, the Client may submit a written request for review.
Prior to final production deployment, if the Client reasonably believes that the implemented solution materially fails to satisfy the mutually agreed scope of work despite the Company’s reasonable opportunity to cure, the Client may submit a written request for review.
If, after review, the Company determines in its reasonable discretion that the request qualifies under this guarantee, the Company’s sole obligation shall be either:
If, after review, the Company determines in its reasonable discretion that the request qualifies under this guarantee, the Company’s sole obligation shall be either:
If, after review, the Company determines in its reasonable discretion that the request qualifies under this guarantee, the Company’s sole obligation shall be either:
● correcting the deficiencies;
● correcting the deficiencies;
● correcting the deficiencies;
● providing additional implementation services; or
● providing additional implementation services; or
● providing additional implementation services; or
● issuing a refund of all or a portion of the initial deposit.
● issuing a refund of all or a portion of the initial deposit.
● issuing a refund of all or a portion of the initial deposit.
The Company shall determine the appropriate remedy in its sole reasonable discretion.
The Company shall determine the appropriate remedy in its sole reasonable discretion.
The Company shall determine the appropriate remedy in its sole reasonable discretion.
c. Conditions to Any Refund
c. Conditions to Any Refund
c. Conditions to Any Refund
No refund shall be issued unless the Client:
No refund shall be issued unless the Client:
No refund shall be issued unless the Client:
● executes a mutually acceptable settlement agreement;
● executes a mutually acceptable settlement agreement;
● executes a mutually acceptable settlement agreement;
● executes a full and final release of all actual or potential claims against the Company, its affiliates, officers, directors, employees, contractors, and clients;
● executes a full and final release of all actual or potential claims against the Company, its affiliates, officers, directors, employees, contractors, and clients;
● executes a full and final release of all actual or potential claims against the Company, its affiliates, officers, directors, employees, contractors, and clients;
● returns or permanently ceases using all deliverables, source materials, documentation, software, and work product provided by the Company; and
● returns or permanently ceases using all deliverables, source materials, documentation, software, and work product provided by the Company; and
● returns or permanently ceases using all deliverables, source materials, documentation, software, and work product provided by the Company; and
● certifies in writing that all copies of such materials have been destroyed or returned.
● certifies in writing that all copies of such materials have been destroyed or returned.
● certifies in writing that all copies of such materials have been destroyed or returned.
d. Final Acceptance
d. Final Acceptance
d. Final Acceptance
Upon the earlier of:
Upon the earlier of:
Upon the earlier of:
● production deployment;
● production deployment;
● production deployment;
● written acceptance;
● written acceptance;
● written acceptance;
● commercial use of the deliverables; or
● commercial use of the deliverables; or
● commercial use of the deliverables; or
● payment of the remaining project balance,
● payment of the remaining project balance,
● payment of the remaining project balance,
the project shall be deemed finally accepted.
the project shall be deemed finally accepted.
the project shall be deemed finally accepted.
Following final acceptance, all fees become fully earned, final, irrevocable, and non-refundable.
Following final acceptance, all fees become fully earned, final, irrevocable, and non-refundable.
Following final acceptance, all fees become fully earned, final, irrevocable, and non-refundable.
The Client waives any right to chargeback, offset, reimbursement, or recovery of amounts previously paid except where prohibited by applicable law.
The Client waives any right to chargeback, offset, reimbursement, or recovery of amounts previously paid except where prohibited by applicable law.
The Client waives any right to chargeback, offset, reimbursement, or recovery of amounts previously paid except where prohibited by applicable law.
3. Termination of Services
Where services are governed by an MSA, SOW, subscription, or similar agreement, termination shall be governed by the applicable contract.
Where services are governed by an MSA, SOW, subscription, or similar agreement, termination shall be governed by the applicable contract.
Where services are governed by an MSA, SOW, subscription, or similar agreement, termination shall be governed by the applicable contract.
Unless otherwise expressly provided in such agreement:
Unless otherwise expressly provided in such agreement:
Unless otherwise expressly provided in such agreement:
● termination shall not affect payment obligations accrued prior to the effective termination date;
● termination shall not affect payment obligations accrued prior to the effective termination date;
● termination shall not affect payment obligations accrued prior to the effective termination date;
● the Client shall immediately pay all outstanding invoices;
● the Client shall immediately pay all outstanding invoices;
● the Client shall immediately pay all outstanding invoices;
● fees for completed milestones, partially completed work, reserved resources, committed personnel, third-party expenses, licenses, and non-cancellable commitments shall remain payable in full; and
● fees for completed milestones, partially completed work, reserved resources, committed personnel, third-party expenses, licenses, and non-cancellable commitments shall remain payable in full; and
● fees for completed milestones, partially completed work, reserved resources, committed personnel, third-party expenses, licenses, and non-cancellable commitments shall remain payable in full; and
● any prepaid fees applicable solely to services not yet performed may be refunded on a pro-rata basis only if expressly required by the governing agreement.
● any prepaid fees applicable solely to services not yet performed may be refunded on a pro-rata basis only if expressly required by the governing agreement.
● any prepaid fees applicable solely to services not yet performed may be refunded on a pro-rata basis only if expressly required by the governing agreement.
Termination shall not relieve the Client of any payment obligations that accrued before termination.
Termination shall not relieve the Client of any payment obligations that accrued before termination.
Termination shall not relieve the Client of any payment obligations that accrued before termination.
4. Suspension, Termination, and Forfeiture of Payments
The Company reserves the right to suspend or terminate services immediately, with or without notice, if the Client:
The Company reserves the right to suspend or terminate services immediately, with or without notice, if the Client:
The Company reserves the right to suspend or terminate services immediately, with or without notice, if the Client:
● materially breaches any agreement;
● materially breaches any agreement;
● materially breaches any agreement;
● fails to make timely payments;
● fails to make timely payments;
● fails to make timely payments;
● initiates an improper payment dispute or chargeback;
● initiates an improper payment dispute or chargeback;
● initiates an improper payment dispute or chargeback;
● provides fraudulent or misleading information;
● provides fraudulent or misleading information;
● provides fraudulent or misleading information;
● violates applicable laws;
● violates applicable laws;
● violates applicable laws;
● uses the services for prohibited, illegal, harmful, abusive, or unethical purposes;
● uses the services for prohibited, illegal, harmful, abusive, or unethical purposes;
● uses the services for prohibited, illegal, harmful, abusive, or unethical purposes;
● infringes upon the intellectual property or proprietary rights of the Company or third parties; or
● infringes upon the intellectual property or proprietary rights of the Company or third parties; or
● infringes upon the intellectual property or proprietary rights of the Company or third parties; or
● otherwise interferes with the Company’s operations or reputation.
● otherwise interferes with the Company’s operations or reputation.
● otherwise interferes with the Company’s operations or reputation.
In such event:
In such event:
In such event:
● all outstanding balances shall become immediately due and payable;
● all outstanding balances shall become immediately due and payable;
● all outstanding balances shall become immediately due and payable;
● all amounts previously paid shall be deemed earned and shall be non-refundable;
● all amounts previously paid shall be deemed earned and shall be non-refundable;
● all amounts previously paid shall be deemed earned and shall be non-refundable;
● the Company may suspend or terminate access to all services and deliverables;
● the Company may suspend or terminate access to all services and deliverables;
● the Company may suspend or terminate access to all services and deliverables;
● the Company may retain all deposits and milestone payments; and
● the Company may retain all deposits and milestone payments; and
● the Company may retain all deposits and milestone payments; and
● the Company reserves all rights and remedies available under law or equity.
● the Company reserves all rights and remedies available under law or equity.
● the Company reserves all rights and remedies available under law or equity.
5. Late Payments and Collections
Invoices not paid when due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.
Invoices not paid when due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.
Invoices not paid when due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.
The Client shall reimburse the Company for all reasonable costs incurred in collecting overdue amounts, including attorneys’ fees, court costs, arbitration expenses, collection agency fees, and related enforcement costs.
The Client shall reimburse the Company for all reasonable costs incurred in collecting overdue amounts, including attorneys’ fees, court costs, arbitration expenses, collection agency fees, and related enforcement costs.
The Client shall reimburse the Company for all reasonable costs incurred in collecting overdue amounts, including attorneys’ fees, court costs, arbitration expenses, collection agency fees, and related enforcement costs.
Returned payments, including payments rejected for insufficient funds (“NSF”), shall remain immediately payable together with any applicable processing fees permitted by law.
Returned payments, including payments rejected for insufficient funds (“NSF”), shall remain immediately payable together with any applicable processing fees permitted by law.
Returned payments, including payments rejected for insufficient funds (“NSF”), shall remain immediately payable together with any applicable processing fees permitted by law.
The Company may suspend ongoing work until all overdue amounts have been paid in full.
The Company may suspend ongoing work until all overdue amounts have been paid in full.
The Company may suspend ongoing work until all overdue amounts have been paid in full.
6. Service Credits
Any promotional credits, assessment credits, referral credits, or similar incentives offered by the Company, including the $999 Build Credit, are provided solely as promotional service credits.
Any promotional credits, assessment credits, referral credits, or similar incentives offered by the Company, including the $999 Build Credit, are provided solely as promotional service credits.
Any promotional credits, assessment credits, referral credits, or similar incentives offered by the Company, including the $999 Build Credit, are provided solely as promotional service credits.
Unless expressly stated otherwise:
Unless expressly stated otherwise:
Unless expressly stated otherwise:
● credits are non-refundable;
● credits are non-refundable;
● credits are non-refundable;
● credits have no cash value;
● credits have no cash value;
● credits have no cash value;
● credits are non-transferable;
● credits are non-transferable;
● credits are non-transferable;
● credits may not be redeemed for cash or applied retroactively;
● credits may not be redeemed for cash or applied retroactively;
● credits may not be redeemed for cash or applied retroactively;
● credits may not be combined with other promotions unless expressly authorized by the Company; and
● credits may not be combined with other promotions unless expressly authorized by the Company; and
● credits may not be combined with other promotions unless expressly authorized by the Company; and
● credits expire thirty (30) calendar days after issuance unless otherwise specified in writing.
● credits expire thirty (30) calendar days after issuance unless otherwise specified in writing.
● credits expire thirty (30) calendar days after issuance unless otherwise specified in writing.
Unused credits automatically expire upon expiration and shall be forfeited without compensation.
Unused credits automatically expire upon expiration and shall be forfeited without compensation.
Unused credits automatically expire upon expiration and shall be forfeited without compensation.
7. Exclusive Remedies
Except as expressly provided in this Policy or in a written agreement executed by the Company, all fees paid to the Company are non-refundable.
Except as expressly provided in this Policy or in a written agreement executed by the Company, all fees paid to the Company are non-refundable.
Except as expressly provided in this Policy or in a written agreement executed by the Company, all fees paid to the Company are non-refundable.
Any refund, credit, or other accommodation provided by the Company shall be entirely discretionary and shall not constitute a waiver of any rights or establish any precedent or continuing obligation.
Any refund, credit, or other accommodation provided by the Company shall be entirely discretionary and shall not constitute a waiver of any rights or establish any precedent or continuing obligation.
Any refund, credit, or other accommodation provided by the Company shall be entirely discretionary and shall not constitute a waiver of any rights or establish any precedent or continuing obligation.
8. Modifications
The Company reserves the right to modify this Policy at any time. Any revised Policy shall become effective upon publication on the Company’s website or upon written notice to the Client and shall apply prospectively to purchases made after the effective date of the revised Policy.
The Company reserves the right to modify this Policy at any time. Any revised Policy shall become effective upon publication on the Company’s website or upon written notice to the Client and shall apply prospectively to purchases made after the effective date of the revised Policy.
The Company reserves the right to modify this Policy at any time. Any revised Policy shall become effective upon publication on the Company’s website or upon written notice to the Client and shall apply prospectively to purchases made after the effective date of the revised Policy.