AI-Powered Assistant
Blue People developed and implemented Agent Hugo, an internal AI-powered assistant designed to resolve questions about company processes instantly and reliably. This project showcases our ability to create tailored automation and AI tools that enhance internal efficiency and empower teams.
Industry
Technology / Internal Operations
Service
AI Integration, Process Automation, Internal Enablement Tools
Tools Used
Make (Integromat), Discord, AI-powered knowledge base, automation workflows, internal documentation repositories.
Completion Timeline
Completed – ongoing optimization and training.
Client Challenge & Project Overview
As Blue People scaled its operations, internal teams needed a faster, self-serve way to resolve common process-related questions. Relying on manual responses created bottlenecks, slowed down productivity, and diverted attention from high-impact tasks.
The goal was to create a centralized AI assistant that could deliver fast, contextual answers, right within the platforms where people already work.
Solution Implemented
We built Agent Hugo, an AI-powered assistant fully developed using Make and integrated into Discord. Hugo connects to a centralized knowledge base tailored to Blue People’s actual business logic and documentation, ensuring accurate and context-aware answers in seconds.
Key Features
Agent Hugo delivers instant, private support by allowing employees to interact directly through private messages on Discord. Its logic is custom-trained using Blue People’s own documentation and real-life use cases, ensuring responses are accurate, relevant, and aligned with the way we work. Behind the scenes, Make orchestrates the entire automation flow—handling prompt routing, retrieving knowledge, and delivering responses in seconds. All interactions are private, securely logged, and fully traceable, creating a safe and scalable foundation for ongoing visibility, improvement, and expansion.
Key Results and Benefits
The implementation of Agent Hugo led to a 70% reduction in internal support response times, significantly accelerating how quickly teams access critical information. This improvement fostered greater autonomy across departments, allowing individuals to resolve their own questions without delays. Because Agent Hugo is integrated directly into daily workflows, teams benefit from a seamless experience that doesn’t require learning new tools or platforms. Additionally, the system was built on a scalable foundation, making it easy to expand its knowledge base and enhance capabilities over time without adding complexity.
Conclusion
Agent Hugo has become a trusted internal ally—helping Blue People streamline operations and enhance team productivity without sacrificing control or context. This project demonstrates our commitment to using AI not just as a buzzword, but as a practical, value-driving solution across the organization.
