Capacilion
Blue People partnered with its operations and learning teams to create Capacilion, an AI-powered automation assistant that transformed internal upskilling efforts. The result: a scalable, engaging learning experience and a stronger customer-first culture.
Industry
Technology / IT Services
Service
Internal Enablement, Learning Automation, Process Optimization
Tools Used
Make (formerly Integromat), Google Classroom, Google Sheets, Discord, Modular Automation Workflows, Custom Scenario Design
Completion Timeline
Completed (and continuously evolving)
Client Challenge & Project Overview
With a growing team and a strong emphasis on its core value of Customer Obsession, Blue People needed a way to ensure ongoing training and knowledge alignment, without adding manual overhead. Traditional learning programs lacked continuity and visibility, making it hard to keep momentum and measure impact.
Solution Implemented
To address this challenge, Blue People developed Capacilion, a fully automated, AI-powered assistant built with Make. Capacilion delivers monthly upskilling courses through Google Classroom and sends friendly, personalized reminders to employees via Discord. Ensuring consistency in training while reducing the burden on managers.
Key Features
Capacilion orchestrates end-to-end learning workflows using modular Make scenarios that connect Google Classroom, Discord, and Google Sheets. Training reminders are tailored to real business priorities, helping employees stay engaged and aligned. All data is automatically logged, enabling full transparency and easy oversight.
Key Results and Benefits
Since launch, Capacilion has increased monthly course completion rates by over 40%, contributing to a more skilled, aligned, and customer-centric team. By combining automation with personalization, Blue People created a learning experience that scales efficiently and encourages self-driven growth.
Conclusion
Capacilion exemplifies how AI and automation can be used to reinforce company culture, enable continuous learning, and reduce friction in internal processes. This successful internal initiative reflects Blue People’s commitment to innovation, not only for clients, but within its own walls.
